March 19th, 2015   By voicecription

You must be familiar with the telephonic voice which says “press 1 for English and 2 for Hindi” etc. While most of us take these telephonic systems so lightly, this telephony menu system tool brings incredible benefits to the businesses.

For any business, handling customer calls is a large undertaking. No matter it’s a general inquiry call or a specific call to an individual or a department, businesses need to hire employees to respond to such calls. Not every business can afford this luxury. Moreover, with rising business, service calls and customer inquiries also rise at a faster pace. In such situations, Interactive voice response comes as a savior.

IVR Services

Acting as a first-line agent, IVR systems comes with specialized features such as fully automated systems which are designed to collect payments, and outbound calling systems which help in making sales calls and conducting surveys. The IVR’s touch tone and speech recognition programs help in answering queries and handling requests of customers obviating the need of a dedicated employee. This system segments and routes the callers to the desired agents on its own.

Interactive Voice Response serves multiple advantages to companies such as:

• Recorded customized greeting messages and prompts gives your user a more personalized experience.
• The 24*7 service gives instant replies unlike human beings so that callers feel content and happy with your services.
• Using a hosted IVR service can be a good impression on your customers or audience even if you are a small set up or start up. One can add different menu options for different departments & services.
• IVR can prioritize the calls based on the caller’s value and thus can direct them to the corresponding qualifying agent.
• This technique not only reduces employee costs but also boosts the professional image of any company.

Earlier large companies with a big telecommunication and computing budgets were capable of running in-house IVR systems. However, with the cloud-based IVR technology, even a small business can subscribe for IVR hosting plans and can take advantages of these automated phone services. IVR can definitely help businesses reach a larger volume of audience in a faster, easier and cheaper way.

Tags: ivr service, ivr services, ivr system, ivr voice over, voice over company