Get free quoteA survey revealed that previously only 10-15% consumers thought IVR to be effective and easy to use service. Gradually, it was revealed that majority loved to use this self-service rather than talking to a live agent. However, for any company, managing these IVR prompts is a tricky thing. As in IVR, all information is delivered through sound only, one needs to work hard to ensure that your customers return with complete satisfaction when dealing with such automatic technologies.
So, let’s learn some simple but effective rules for a smooth service experience through IVR.
- Try to make your IVR a versatile system by providing as many options as possible. Further, there must be an option to speak to a live agent with just a simple button like “*”.
- Always create your IVR menu in sequence like Press 1 for English, press 2 for Hindi instead of press 5 for English, Press 8 for Hindi.
- In case, you are recording a call, mention your customers that it is done for the legal / ethical purpose.
- Keep the IVR prompts short and concise so that the customers get enough time to listen and respond.
- Always put the action after the option. For example, use “For English, press 1” and not “Press 1 for English”. In the later instances, customers sometimes miss the option and had to listen to it again and again.
For your IVR recordings, always hire voice over artists from the professional IVR voice over services.
Tags: professional ivr voice over services, voice over company india, voice over services india
